Shipping costs
Domestic orders and international orders are send through DHL or PostNL.
Shipping costs are calculated at checkout.
General information on shipping:
Shipping days
We ship Monday to Friday, with the exception of public holidays.
Custom Charges
Note that your order may be subject to customs fees and import duties of the country to which your order is send. These charges are always the responsibility of the client and are not included in the order pricing. If you have any questions regarding shipment to your country, please contact us at info@fluomoto.com.
Delivery time
The delivery time is based on the product with the longest delivery time in your order, we do not make partial deliveries (unless otherwise agreed in advance).
Delivery time The Netherlands: 3-10 days
Delivery time Europe*: 10-20 days
Delivery times RoW**: up to 30 days
* Countries included in group “Europe”:
EU members, Andorra, Great Britain, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City
** Countries included in group RoW:
RoW = rest of the world: all countries that are not included in the Europe group – except: North Korea (= Democratic People’s Republic of Korea), Iran, Libya, Cuba, Syria, Somalia, Sudan and other countries to which shipping from The Netherlands is prohibited.
In the case of deliveries to third countries (= outside the EU), any customs / import fees incurred must be paid by the recipient directly to the shipping service provider / the relevant authorities!
If a product is unexpectedly not available or there are delays, customer service will inform you immediately.
Type of package
We always send all our packages insured and with a shipment ID that can be tracked at the respective logistics service provider.
Payment
We offer the following payment methods, depending on the country you are ordering from, individual payment methods may not be available:
1. iDEAL
Availability: The Netherlands
Fees: none
It may take 1-2 working days after receipt of payment until we hand over your order to our shipping service provider. Please be patient for this period before contacting our support regarding shipping.
2. PayPal
Availability: worldwide
Fees: none
Register with PayPal or use your existing PayPal account and pay for your order with us quickly and securely. If the payment is successful, we will immediately receive a payment confirmation from PayPal and can continue processing your order immediately.
You can pay safely and easily with us via PayPal. During the ordering process you will be redirected to PayPal. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you’re new to PayPal, you can log in as a guest or open a PayPal account and then confirm the payment. After completing the process, you will be redirected to our shop page to complete the order process.
3. Credit card (via PayPal Plus)
Availability: worldwide, the respective card systems vary by country
Fees: none
The invoice amount is debited from your credit card by PayPal. You do NOT need a PayPal account for this payment method.
NOTE: We generally ship as soon as possible after receipt of payment, but depending on the order volume, it may take 1-2 working days after receipt of payment until we hand over your order to our shipping service provider. Please be patient for this period before contacting our support regarding shipping.
REFUNDS: We always process refunds using the payment method that was originally used – if this is not technically possible in individual cases, we will contact you.